Refund policy

Last updated: February 25, 2026

At falbcong, we are committed to delivering premium lighting products in perfect condition. Please review our return policy below:

RETURNS

● Returns are accepted within (3–7) days of delivery.

● Items must be unused, in original packaging, and in resellable condition.

●Proof of purchase (order number or receipt) is required.

●Custom-made or special-order items are not eligible for return.

 

NON-RETURNABLE ITEMS 

● Installed lighting fixtures

●Clearance/discounted items

●Custom orders

●Damaged items caused by improper installation

 

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged:

● Notify us within 24–48 hours

●Send clear photos/videos to: falbcong@gmail.com or 📞 WhatsApp: +2347030507691

●We will offer a replacement or refund after verification.

 

REFUNDS 

●Approved refunds are processed within (5–10)business days.

●Refunds are made via the original payment method.

●Delivery charges are non-refundable (unless item was defective).

 

RETURN SHIPPING 

●Customers are responsible for return shipping costs unless the item was damaged or incorrect.

For returns, contact: falbcong@gmail.com 
📞 WhatsApp: +2347030507691